Withdrawal held at CoinPoker?
Escalate it properly: a formal written complaint, then the licensor's real complaint route, then the public record. No template here threatens lawyers or invents deadlines — factual, dated, specific letters are what actually move support queues and regulators.
What escalation can and can't do: crypto transactions can't be charged back, and the offshore regulators most crypto casinos use don't adjudicate individual disputes — they supervise licensees. A complaint creates pressure and a paper trail; it doesn't guarantee payment. Escalating properly is still worth it: operators resolve most disputes at step 1 or 2, because licence trouble and public reports cost more than one withdrawal.
Before you start: save everything now — withdrawal confirmation, ticket numbers, screenshots of your balance and the pending withdrawal, and any transaction hash.
Not sure what the casino's stated reason actually means? Decode it in the reason-code database — when each reason is legitimate, and when it's a stall.
Your withdrawal, in facts
Everything stays in your browser — nothing here is sent or stored. The letters only include what you type.
Fill in the casino, amount, and request date above — your letters will generate here.
The escalation paths, verified
Complaint routes below were checked against each regulator's own site — not review-site hearsay. Each entry says what that regulator explicitly won't do.
Curaçao Gaming Authority (CGA)
verified 2026-07-16- Complain to the casino in writing first and keep the ticket reference — the CGA expects operators to run their own complaints process.
- If that stalls, email the CGA with your evidence: account identifier, withdrawal reference, dates, amounts, and what the casino said. Claims against a gaming operator under CGA supervision are explicitly in scope for this address.
- Keep it factual and chronological. Attach the evidence rather than describing it.
Complaints email: complaints@cga.cw
The CGA states it does not handle individual disputes between players and operators — a complaint informs supervision of the licensee rather than guaranteeing your payout.
Anjouan Gaming (ALSI)
verified 2026-07-16- Submit your complaint through the casino’s interactive Anjouan licence seal (the clickable seal in the site footer) — the regulator states complaints submitted through other channels may not be accepted.
- The operator then has 30 calendar days to investigate and respond (14 days for game-outcome disputes).
- If it is still unresolved after that window, escalate to one of Anjouan’s approved ADR (alternative dispute resolution) providers — the ADR process is at the operator’s expense.
Anjouan Gaming states it does not handle, mediate, or adjudicate player complaints itself — its role is checking that licensees run a working complaints process. The ADR provider, not the regulator, is who can rule on your dispute.
No verifiable licence
If the casino's licence can't be verified on a regulator's public register, there is no regulator to escalate to — the public record is your remaining leverage, and the strongest version of it is factual: dates, amounts, references, and what was said. That absence of recourse is exactly why licence verification is weighted into every Trust Score.
Then: put it on the record
Whatever the outcome, file a withdrawal report on the casino's profile page. Reports feed the payout-reliability signal other players see before they deposit — a resolved dispute is worth recording just as much as an unresolved one.
Report your CoinPoker withdrawalNext time, check the exits before you walk in: how withdrawals actually work and the red flags of a slow-paying casino.